spa etiquette

General Information and Spa Etiquette

Your visit to SandCille should be a wonderful experience from beginning to end. Our goal is to create a tranquil and serene visit for your body, spirit and mind. For the consideration of all those visiting, we ask that noise be kept to a minimum. Hopefully your time at SandCille will be devoted to relaxation and escaping from the grind of daily life. We suggest switching off cellular phones and other electronic devices so you are disconnected from the world for a short time so you can relax completely, but at a minimum please silence your ringer.

Check-in

If this is your first visit, a bit of paperwork will be required, so arriving 15 minutes early is requested. Then, you’ll be able to relax, unwind and fully enjoy your spa experience. Please remember that each appointment is precisely timed. If you arrive late, your treatment time may be shortened. If this happens, we will try to accommodate you, but we cannot guarantee your full service time. You will be charged for your scheduled service as booked. As SandCille is not responsible for valuable possessions or personal belongings, you might want to consider leaving these items at home. Again, please remember to silence cellular phones for the relaxation of all our guests.

  • All services are a la cart.
  • All prices are subject to change without notice.
  • Gratuities are not included in the price of the service but are graciously accepted.
  • Cash, VISA, MasterCard, and Discover are gladly accepted.
  • Personal Checks are accepted after a Guest’s 5th service visit. Other forms of payment are accepted prior to that point. There will be no exceptions to this. We apologize for any inconvenience. (There will be a $25.00 minimum fee for all returned checks.)
  • Children under 12 years are not permitted into the spa for services. Nor will children be permitted to accompany a parent while he/she is receiving a service. (Please note that the Reception Desk will not be permitted to watch children while a parent receives services.)
  • Special Events Coordinator is available upon request.

Spa Hours

Tuesday   10 am - 7 pm   
Wednesday        9 am - 7 pm 
Thursday   9 am - 9 pm 
Friday   8 am - 6 pm 
Saturday   8 am - 2 pm 

Cancellation Policy

Because your spa services are reserved for you, you are required to cancel your service 24 hours in advance by calling SandCille Spa at 814.456-7400. Policy requires us to take credit card information to reserve multiple appointments made by a single client or a group. Multiple appointments require a 48 hour cancellation notice or if made by a large group may require more as agreed. If no notice is given or client fails to appear for appointment, we reserve the right to charge a 50% cancellation fee of the scheduled services to your credit card.

Returns / Exchanges

Unused and unworn retail purchases may be returned or exchanged as stated upon the purchase receipt.

Escape to the SandCille Spa & Treatment Studio

For more information call (814) 456-7400 or E-mail Us