General Information

At SANDCILLE SPA, every detail of your visit is designed to provide a truly luxurious experience. From the moment you arrive, our goal is to surround you with tranquility, elegance, and personalized care. We invite you to leave the outside world behind as you indulge in an atmosphere dedicated entirely to your well-being.

For the comfort of all guests, we ask that voices be kept low to preserve the serene environment. Your time a SANDCILLE is meant to be an escape — a retreat where your body, mind, and spirit find perfect balance.

Spa Hours

  • Monday: 9 am - 5 pm

  • Tuesday: 9 am - 7 pm

  • Wednesday: 10 am - 7 pm

  • Thursday: 9 am - 7 pm

  • Friday: 10 am - 5 pm

  • Saturday: 9 am - 3 pm

  • Sunday Closed

UNPLUG

For your relaxation, we encourage you to silence or switch off all electronic devices. Disconnecting allows you to be fully present and immerse yourself in tranquility. Should you need to take and urgent call, please do so quietly and refrain from using speaker mode, out of consideration for fellow guests.

Check-in

For first-time visitors, a brief intake form is required. We kindly request that you arrive 15 minutes early to complete your paperwork and begin your spa journey without a rush. This ensures a seamless transition into your time of rest and renewal.

arriving late

Each appointment is thoughtfully reserved for you. If you arrive late, we will do our best to accommodate your session, though treatment times may be shortened to honor subsequent bookings. Please note that scheduled services will still be charged in full.

PERSONAL ITEMS

To ensure a peace of mind, we recommend leaving valuables at home. SANDCILLE cannot be responsible for lost or misplaced personal items.

PAYMENT

For your convenience, we gladly accept cash and credit cards. Personal checks are welcomed after a guest’s fifth visit. Please note that credit card transactions incur a $3 processing fee, and a $50 minimum fee will be applied to any returned checks.

gratuity

Gratuities are not included in our service prices but are always received with heartfelt appreciation. For your ease, envelopes are provided at the front desk. Tips may be offered in cash or sent directly to your service provider via Venmo or Tippy. Kindly note that gratuity cannot be added to credit card payments.

CHILDREN

To maintain an atmosphere of calm and relaxations, children under the age of 12 are not permitted in the spa unless scheduled for a service. For their safely, any child receiving a treatment must be accompanied by a parent or guardian at all times.

NEW CLIENTS

To secure your first appointment, a valid credit card is required at the time of booking. Appointments cannot be reserved without this information. Cancellations made with less than 24 hours’ notice, as well as no-shows, will be charged the full value of the scheduled service.

MISCELLANEOUS

All services are a la cart.

All prices are subject to change without notice.

Paid services may not be refunded.

If there is a concern about a treatment that was performed, please address it with the front desk upon check out or call us within 24 hours. We cannot correct any concerns after 24 hours of receiving the service at SANDCILLE.

All services rendered must be paid for in full.